2881
Clemson Dr.
Cameron
Park, CA 95682
650-219-9852/209-735-6899
nursebecky30@hotmail.com/Becky.Richards@kp.org
SUMMARY
Working in a clinical capacity to further the practice of
excellent nursing care where knowing, each day, one life has breathed easier
because of the efforts contributed toward positive patient outcomes. Addressing the challenge facing the
healthcare industry related to directing a multi-generational workforce is an
area of particular interest. Providing
for patients not only physically, emotionally and spiritually is imperative,
but additionally, this candidate believes this must be expanded to care for
patients from a fiscally prudent aspect to ensure the patients cared for today,
will have the same level of care tomorrow. Working as a change agent to
eliminate the fear of errors, such as medications is a passion for this
candidate where great success has been achieved which has spread to other
facilities within her organization and beyond.
Ability to collaborate on a broad level, within her own organization and
externally, including reaching out to published researchers is an example this
candidate provides Works successfully in
creating relationship based teams to produce high energy and creative
engagement within the team.
EDUCATION
Doctoral of Organizational Management Student
University of Phoenix, Phoenix, Arizona
2012
Master of Arts in Organizational
Management
University
of Phoenix, Phoenix,
Arizona 2004
Bachelor of Science in Nursing
California
State University, Dominguez Hills,
California 2002
Associate of Applied Science in Nursing
Lincoln University,
Jefferson City, Missouri 1986
PROFESSIONAL
EXPERIENCE
Kaiser Foundation Hospital, 07/89-present
Modesto/Manteca, California
Modesto hospital is a 240 bed hospital
and Manteca is a 50 bed hospital that are within 15
miles of each other. These hospitals are in the Northern California Region of
Kaiser Permanente, the largest HMO in the nation. Within the
first 90 days, led the balancing of schedules for the inpatient staff to bring
down the overtime from in excess of 20% to less than 9%. Facilitated decreasing staff vacancies and decreasing the use of
registry staff nurses and registry management staff. Finalized TPA
process with interventional radiology, assisted with establishing clinical
decision area in the ED, and began implementation of bringing an inpatient chemotherapy to the hospital and work with a
multi-disciplinary team to decrease length of stay while building physician
relationships with MD and RN staff.
Adult Services Director 07/2009-present
400 plus FTEs with 5 Direct Reports. 11,000 ED Annual Visits per year. Responsible
for multi-million dollar budget for Patient Care Services including, ICU, TCU,
M/S/Tele, Pediatrics, Respiratory Therapy, Nutritional Services and Wound Care
Services. Facilitate efficient, quality of care with excellent service
through a defined process of rounding on patients and staff every day.
·
Collaborates
and coordinates with ancillary services to provide seamless care
·
Oversee
patient and family education
·
Identify and monitor clinical practice
outcomes.
·
Mentoring
new management team with varying degrees of expertise to reference, recognize
and build upon each other’s skill and strength.
·
Developing
evaluation tool relative to clinical practice guidelines and protocols to
ensure consistent practice.
·
Principle
role in establishing TPA for IR patients post procedure, chemotherapy program
initiation for new hospital, no needless harm, patient throughput and sepsis
quality improvement programs; Identifies new areas for innovation and implementation.
·
Provide
education for nursing staff.
·
Oversee
policy and procedure development and revision for patient care services.
·
Maintain
positive relationship with union representatives.
·
Lead
role in utilization of Epic electronic medical records system for inpatient
records.
·
Reduction
in overtime by 50%.
·
Decrease
in use of registry for staff positions and management positions by 50%.
·
Working
with pharmacy liaisons to decrease medication errors.
·
Working
with physician partners to improve relationships with MDs and RNs.
South San Francisco, California
120 bed hospital within the Northern California
Region of Kaiser Permanente, the largest HMO in the nation. IHI Fall Harvest visit 2007 to review Med-Rite
process successful practice. American
Stroke Association Silver Award in second year of certification. Bariatric Surgery Center
of Excellence. Kaiser Permanente ranked #4 in the Bay Area of ‘Best
Places to Work.’
Adult Clinical
Services Director 09/2007-07/2009
400 plus FTEs with 7
Direct Reports. 10,000 ED Annual Visits per year. Responsible for multi-million
dollar budget for Patient Care Services including ICU, TCU, M/S, Respiratory
Therapy and Wound Care Services. Facilitated efficient, quality care across the continuum for the patient.
·
Collaborates
and coordinates with ancillary services to provide seamless care
·
Oversee
patient and family education
·
Identify and monitor clinical practice
outcomes.
·
Developed
new management team with varying degrees of expertise to reference, recognize
and build upon each other’s skill and strength.
·
Development
of evaluation tool relative to clinical practice guidelines and protocols to
ensure consistent practice.
·
Principle
role in establishing stroke, no needless harm, patient throughput and sepsis
quality improvement programs; Identifies new areas for innovation and implementation.
·
Provide
education for nursing staff and the community.
·
Maintain
positive relationship with union representatives.
·
Lead
role in implementation of Epic electronic medical records system for inpatient
records.
·
Nursing
achieved 3rd in Kaiser Permanente’s California division for patient
satisfaction through Avatar rating system.
·
Reduction
in absenteeism by 10%.
·
Reduction
in nursing turnover from 22% when beginning position to 0% for last 2 quarters,
overall rate of 2% for last year.
Administrative Services Director 10/05-09/07
Responsible for patient flow, working with the
administrative house supervisors on elevating competencies, collaboration with
ED, Peri-operative Services, and the continuum for placing patients in the
right bed at the right time.
·
Provided
various small tests of change related to workplace safety and the lift team to
provide patient and employee safety.
·
Achieved 11 AM discharge rate of 40%, up from
22% within 8 months of transition.
·
Created
multiple changes to improve hospital efficiencies.
·
Implemented
Safe Medication Pass Process with 47% medication administration error reduction
rate in first 6 months.
·
Implemented
intranet process for local policies and procedures for patient care services.
·
Highly
successful Joint Commission Survey.
·
Maintained
budgetary requirements and came in 2% under budget.
·
Close
relationship with union partners.
·
Lead role in
implementation of Epic electronic medical records system for ADT, Pharmacy and
ED.
Administrative Services Director 08/04-10/05
Kaiser Foundation Hospital
Sacramento,
California
330 bed hospital. Responsible for
patient flow, working with the administrative house supervisors on elevating
competencies.
·
Collaboration
with ED, Peri-operative Services, and the continuum for placing the patient in
the right bed at the right time.
·
Provided
various small tests of change related to workplace safety and the lift team to
provide patient and employee safety.
·
Worked to
ensure HPPD were in line with hospital financial targets.
·
Implemented no
lift policy and provided oversight for lift-team for reduced employee injuries.
·
Close
partnership with union partners.
Manager—Post Anesthesia Care Unit 06/98-08/04
·
PACU with over 12,000 surgical cases
per year including development of care for neuro-interventional patients, and
brachytherapy patients.
·
Brought FTEs to lowest level in a
decade while still maintaining quality patient care and achieving 90% patient
satisfaction.
·
Facilitated opening of Roseville
hospital’s PACU including transfer of work in union environment.
·
Worked with limited resources to
transform the educational process for the PACU and the perioperative services
department for the service area by providing 4-5 symposiums per year with
100-125 staff in attendance for 5 consecutive years.
·
Revamped the beginning and start times
of the PACU staff to better accommodate the patient needs.
·
Developed a Same-Day-Laminectomy
Program to better serve patients by working with the chief of neuro-surgery,
the chief of anesthesia and the OR manager.
·
Nursing turnover at 0% within 2 years
of taking position as manager due to high morale as reflected in high People
Pulse scores.
·
Implemented policy and procedures for PACU, OR
and CCL on intranet site.
·
Promoted staff from within for quality
liaison program, clinical ladder, unit based education, unit based quality, unit based documentation, M/S assistant manager position, hospital
nursing education and house supervisor roles.
·
Successful with all union grievances.
Staff Nurse III—Post
Anesthesia Care Unit 06/95-06-98
Provided expert care
for the post-operative patient in a PACU with various surgery patients daily.
Planned and coordinated scheduling for
unit from a staff nurse perspective.
Staff Nurse II & III—Surgical
Intensive Care Unit & Neuro-Surgical Care Unit 07/88-06/95
Provided expert
care for post-operative patients in ICU.
Facilitated unit based scheduling for
diverse ICU staff with variety of seniority as model for ICU teams.
Mercy General Hospital 09/87-12/88
Sacramento, California
Staff Nurse—CCU
Provided expert
care for cardiac patients in ICU.
St. Mary’s Health Center 05/86-08-87
Jefferson City, Missouri
Staff Nurse—M/S, Newborn Nursery & ICU
Provided expert care for patients in a
variety of settings from the newest born to the aged. Floated throughout hospital
settings.
University of Missouri
Hospital 1986
Columbia, Missouri
Staff Nurse—Post-Cardiac surgery
Provided expert care for patients
recently transferred out of the ICU.
St. Mary’s Health
Center 11/82-05/86
Jefferson City, Missouri
Staff Nurse—M/S, Newborn Nursery & ICU
Provided expert care for patients in
various settings from the newest born to the aged. Floated throughout hospital
settings.
Charter Hospital 1985
Jefferson City, Missouri
Staff Nurse—Chemically dependant
facility
Provided care for patients in chemical
dependant unit, including taking patients on field trips.
Newman Memorial County
Hospital 1/81-11/82
Emporia, Kansas
Staff Nurse—LPN M/S
Provided expert
care for patients in various settings, primarily working with elderly patients.
PROFESSIONAL ORGANIZATIONS
ACNL Member
Association of California Nurse
Leaders
CERTIFICATIONS
BLS
Provider
ACLS
Provider
LICENSURE
California RN # 419280
PUBLICATIONS/AWARDS
July/August 2009 Subject Matter Expert (SME) Mosby’s Nursing Consult. Elsevier.
February 2009 Article
“Innovation at the Forefront of
Action: How Collaborative Research
Methods Made a Quality Difference in Medication Administration” accepted
for future publication by Nursing
Management.
February 2009 Interview
given for Health Leaders Magazine
“Low Tech Safety” printed in February,
2009.
February 2009 Interview
given for American Nurses Association
“Nurses find fewer distractions means fewer errors” printed in February.
October 2008 Everyday HERO Award Recipient for
work on Medication Safety at Kaiser Permanente South San Francisco, California.
July 2008 BEACON Collaborative Presentation at
Quarterly Meeting. Preventing HAM (High Alert Medication)
Errors at Kaiser Permanente South San Francisco, California. South
San Francisco, California.
June 2008 Evidenced
Based Practice Conference—Poster Presentation—University of Texas, If
to Err is Human, to Distract is In Human. San
Antonio, Texas.
April 2008 BEACON Collaborative Presentation at
Annual Conference—Kaiser South San
Francisco Safe Medication Administration Process (SMAP). South
San Francisco, California.
December 2007 David Lawrence Patient Safety Award
for NCAL. Participation in video
presentation for submission of annual patient safety award.
December 2007 NCAL
RN QL Presentation—Kaiser Permanente
South San Francisco’s Safe Medication Pass Project. Oakland,
California.
November 2007 6th Annual Evidenced
Based Practice Conference for Kaiser Permanente, Southern
California—Poster Presentation—Preventing
Adverse Drug Events: A Protocol to Reduce Interruptions and Distractions of
Registered Nurses (RN’s) During the Medication Administration Process. Anaheim,
California.
October 2007 Institute for Healthcare Improvement (IHI) visit for ‘Fall Harvest’ 2007 to Kaiser Permanente South San Francisco.
Presented information related to Safe
Medication Administration Process.
September
2007 1st Annual Leadership Summit.
Safe Medication
Pass Project. South San Francisco, California.
November 2006 CalNOC 10th Annual Conference.
Podium Presentation. Preventing
Adverse Drug Events: A Protocol to
Reduce Interruptions and Distractions of Registered Nurses During
the Medication Administration Process (MAP). Anaheim,
California.
April 2005 Mary Hanna
Journalism Award, 1st Place for Best Practice.
JOPAN. Developing a Same Day Laminectomy Program. American Society of Perianesthesia Nurses (ASPAN) Annual
Conference. Chicago, Illinois. April 2005
April 2004 Developing a Same Day Laminectomy Program. April, 2004.
JOPAN.
February 2002 From Expert to Novice. February, 2002. Nursing Management 2002.